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Where is The Untamed Edit's jewelry produced?The Untamed Edit is proud to work with suppliers across the globe throughout USA, Italy and Asia to produce our products.
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Is the Untamed Edit Sustainable and Ethical?At The Untamed Edit, we are dedicated to quality and ethical craftsmanship. Every piece is thoughtfully made in small batches to minimize environmental impact. We partner exclusively with carefully vetted factories and suppliers who uphold our values of transparency, sustainability, and integrity.
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How much does shipping cost?Our shipping costs vary depending on location and which shipping service you choose. At checkout you can choose which shipping option suits your needs.
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How long does shipping take?Your order will be processed and dispatched within 1-3 business days. The shipment time will vary on which option you choose at checkout, however see below for delivery estimates: USA Standard Delivery – Shipped time: 3-6 Days, Processing Time 1-2 business days USA Express Delivery – Shipped time: 2-4 days, Processing Time: 1-2 business days USA Overnight Delivery – Shipped time: 1 day, Processing Time: 1-2 business days International Delivery Standard - 10 - 14 Days (please allow 1-3 business days for processing) International Delivery Express – 5 - 7 Days (please allow 1-3 business days for processing)
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Return & Exchange policyReturn Process: - Customers are responsible for shipping costs on exchanged items. - Once your return is received and meets our return criteria, we will process an exchange or refund within 3 business days. - The original cost of shipping is non-refundable and will not be included in any credit notes or refunds issued. Returns Criteria: To be eligible for a return: - Items must be in their original condition, unworn, and with all original packaging included. Damaged or Incorrect Items:If you receive a damaged or incorrect item: - Email us at support@theuntamededit.com with your order details and pictures of the damaged or incorrect product. - We aim to resolve these issues quickly and efficiently. Earrings Policy: - Due to hygiene reasons, we are unable to accept returns for refunds on earrings. International Orders: - We do not offer a return option for international orders. - To ensure faster delivery and avoid delays, we highly recommend pre-paying duty taxes at checkout. Pre-paying duties helps prevent parcels from being held at local sorting facilities or waiting for email instructions from local couriers on how to settle taxes. - For orders shipping to the Middle East, the best option is to select express shipping to minimize delays and ensure timely delivery. Other Policies: - Tarnishing over time is not considered a fault and does not qualify for returns or exchanges.
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Customer SupportWe aim to respond to customer inquiries within one business day. As a small business, our dedicated team is committed to providing prompt and thoughtful support to every inquiry. Please contact us at: support@theuntamededit.com
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